FAQs

General Queries

How long will my order take to arrive?

The order usually takes 2-5 working days to reach all the metros and Tier 1 cities, however for some pin codes it might take a little more time.

 Are there any shipping charges on delivery?

We charge a shipping fee of INR 100/- on all COD orders.

What happens if my shipment does not get delivered on time?

In case the order does not get delivered within 7-10 working days, you can write to us at our Instagram
Phone: +91 63644 30800

Whatsapp :+91 6366966283

We will do our best to get it delivered at the earliest.

Is Cash on Delivery (COD) available?

Yes! COD is available for orders below INR 5000 on all serviceable pincodes.

Exchanges/Refunds/Returns

How do I return / exchange a product?

In case of returns/exchange, visit the returns section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment.

Please note that handling fee of INR 100 is charged for returns.
In addition, order placed during any sale (eg: BOGO) which includes free products are not eligible for returns / exchanges.

Within how many days of purchase can I return my order? 

Return request needs to be raised within 7 days of the delivery date.

When will I get my refund?

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 72 hours.

Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

How can I cancel an order?

You can cancel you order within 6 hours of placing the order via Whatsapp. You can opt to cancel order by clicking the cancel order button in the Order confirmation message.

How do I check the status for my returned order?

For further information on your returned order, you may log into your account or reach us at Instagram
Phone: +91 63644 30800Whatsapp :+91 6366966283

Need help? Reach out to us for further assistance!

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